Frequently Asked Questions
Everything you need to know about your By Billie experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please allow 24-48 hours for processing during peak sale periods.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, By Billie ships worldwide. International delivery times vary by location, and any customs duties or taxes are the responsibility of the customer upon arrival.
How should I care for my garments?
To maintain the quality of your pieces, we recommend a cold gentle machine wash inside a laundry bag and drying in the shade. Avoid tumble drying unless specified on the care label.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for interest-free installments.